Our Guarantee
Everything we sell is covered by our Rock Solid™ Guarantee–like the "high and lofty" mountains we like to play and climb on. If one of our products doesn't meet your expectations, return it to us for an exchange or refund. Anytime. Any reason. No questions asked (unless you are the one doing the asking).
Exchange/Return with Fed Ex® Smartpost
Making an exchange or return is now easier and more convenient. Following your packing slip instructions, just affix the FedEx return label (provided with the majority of our shipments) to your package, covering or removing the original labels. Then just drop it off at any post office, hand it to your postal carrier, or use a U.S. mailbox. The postage is already prepaid! A fee of $8.99 will be charged when you use the FedEx® Label to return or exchange merchandise. Please make sure to include the Exchange/Return Form with the shipment.
Exchange/Return without FedEx® Smartpost
Please return your package via Insured Parcel Post (US Mail) or UPS to:
Sahalie Order Returns
100 Murray Drive
Warren, PA 16368
Please include the Exchange/Return Form with the shipment. Keep your shipper's receipt until you have received your exchange or refund.
Exchange/Return Form
Attached to every packing slip is an Exchange/Return Form. Please fill out the form and include it with your return. If you do not have an Exchange/Return Form, please follow the steps below:
Include your full name and address, including your zip code, and a contact phone number, email address or fax number, in case we have any questions about your return.
Include a brief explanation as to why you are returning the item(s).
Indicate how you would like the return handled. Would you like an exchange, gift card or a refund to the original payment method?
If requesting an exchange, please indicate the item number, item description, quantity, and the product price. Indicate size, color and alternative color, if applicable.
Indicate the name and address to which we should send your exchange or refund check if applicable. Purchases made by credit card will be refunded to the original payment method unless otherwise noted.
If the new item(s) you are requesting total more than your return item(s), please include the payment method.
Processing Exchange and Returns
We waive all shipping and processing fees for exchange orders. If you request a refund, we will refund using the original payment method. Please let us know if you would prefer a gift certificate in place of a refund.
Please allow 1-2 weeks for your return to be processed. Depending on your credit card company, allow 1-2 billing cycles for a refund to show up on your billing statement. If we have your email address on file, a return confirmation email will be sent.
To Receive an Exchange Sooner
For faster delivery of a replacement item, please call our customer service at
1-877-718-7902. We will charge your credit card for the replacement, while promptly refunding the amount of the original order upon receipt of its return. Sahalie will cover the cost of shipping and processing the replacement.
